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WHOOSH!Car Finance
Real People, Real Help

Contact Whoosh Car Finance

Got a question? Need help with an application? Want to discuss your options before committing to anything? Or just want to check we are real people before you apply? We are a small team based in Manchester, and we are happy to help.

We are not a chatbot. We are not an automated phone tree. When you contact Whoosh, you reach a real person who can actually answer your question.

Get in Touch

There are several ways to reach us:

Email

hello@whooshcarfinance.co.uk

We aim to respond to all email enquiries within one working day. If your query is about an existing application, please include your full name so we can find your details quickly.

Send us an Email

Available Monday to Friday, 9am to 6pm. Give us a call to speak to a member of our team.

Call 01942 946666

Address

Unit 2, 30 Broughton Street
Cheetham Hill, Manchester
M8 8NN, United Kingdom

Social Media

We typically respond within a few hours during business hours.

Follow us on Facebook, Instagram, X, LinkedIn and TikTok for updates, tips, and offers.

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Complaints

Visit our complaints page

If you are unhappy with any aspect of our service, please let us know. We take complaints seriously and will work to resolve any issues promptly and fairly.

View Complaints Process

Ready to Apply?

If you are ready to get started with car finance, the fastest way is to apply online. Our eligibility form takes about 2 minutes, and our initial check uses a soft search. Should you wish to proceed with a finance application, a full credit check will be carried out by the lender.

A member of our Manchester team will then be in touch to discuss your options, explain the costs clearly, and answer any questions you have before you commit to anything.

Common Questions Before You Get in Touch

Before reaching out, you might find the answer you need here:

For more answers, visit our guides hub where we cover everything from improving your credit score to understanding negative equity.

Complaints Procedure

We take complaints seriously and want to resolve any issues as quickly as possible. If you are unhappy with any part of your experience with Whoosh Car Finance, here is what to do:

  1. 1

    Contact us

    Email hello@whooshcarfinance.co.uk with the details of your complaint. Please include your full name, the date of your application or interaction, and a clear description of the issue.

  2. 2

    We acknowledge your complaint

    We will acknowledge your complaint within 3 working days of receiving it.

  3. 3

    We investigate and respond

    We aim to resolve complaints as quickly as possible. We will provide a final response within 8 weeks of receiving your complaint. If we need more time, we will let you know and explain why.

  4. 4

    If you are not satisfied

    If you are not happy with our final response — or if 8 weeks have passed without a resolution — you have the right to refer the matter to the Financial Ombudsman Service (FOS). The FOS is an independent body that resolves disputes between consumers and financial services firms. Their service is free to use.

Contact the Financial Ombudsman Service

You must contact the FOS within 6 months of receiving our final response letter.

Our Regulatory Details

We believe in complete transparency about who we are and how we are regulated. Here are our full details:

Company Name
Whoosh Car Finance Limited
Company Number
15772578 (registered in England and Wales)
FCA Firm Reference Number
1020313
Regulatory Status
Authorised and regulated by the Financial Conduct Authority
Business Type
Credit broker — we are not a lender. We search for finance deals from a panel of lenders accessed through our finance partners. We do not lend money ourselves.
Commission Disclosure
We earn a commission from the lender if your finance deal completes. This commission varies by lender and product. We do not charge you any broker fees. Commission details are fully disclosed before you sign any agreement.
Data Protection
Whoosh Car Finance Limited is registered with the Information Commissioner's Office (ICO). We take your data seriously and process personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Verify our authorisation: You can check our FCA status at any time by searching for "Whoosh Car Finance" on the official FCA Register .

Privacy and Your Data

When you apply through Whoosh, we collect personal information necessary to process your finance application. This includes your name, address, contact details, employment information, and income details. This information is shared with lenders for the purpose of assessing your application.

We do not sell your data to third parties for marketing purposes. We do not share your information with anyone who is not directly involved in processing your finance application.

For full details on how we collect, store, and use your personal data, please see our Privacy Policy.

Working Hours

  • Monday to Friday9:00am — 6:00pm
  • SaturdayBy appointment
  • SundayClosed
  • Bank HolidaysClosed

If you email or apply outside of these hours, we will respond on the next working day.

WHOOSH!Car Finance

Your trusted partner for lightning-fast car finance. We help people across the UK WHOOSH into their next car.

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Contact Us

01942 946666
hello@whooshcarfinance.co.uk
Unit 2, 30 Broughton Street
Cheetham Hill, Manchester
M8 8NN, United Kingdom

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© 2026 Whoosh Car Finance. All rights reserved. | FRN 1020313

Representative example: Borrowing £23,000 over 60 months at a representative APR of 10.9%, an annual interest rate of 10.87% (fixed) and a deposit of £0.00, you would make 60 monthly payments of £493.16. Total amount payable: £29,589.60. Total cost of credit: £6,589.60. This is an example only; all finance is subject to status. Lender fees may apply.

Whoosh Car Finance Limited (Company No. 15772578) T/A Whoosh Car Finance is authorised and regulated by the Financial Conduct Authority (FRN No. 1020313). We act as a credit broker, not a lender. We can introduce you to a limited number of brokers and their finance partners who may be able to offer you finance facilities for your purchase. We will only introduce you to these companies. We will receive a commission payment from the broker we introduce you to if you decide to enter into an agreement with them.

The nature of this commission is as follows: we receive a fixed fee commission per finance agreement entered into, or we receive a commission based on a percentage of the total amount of finance taken. We will disclose the amount of any commission we will receive and gain your explicit consent before the agreement is entered into. Our service is entirely free to our customers.

You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at https://www.financial-ombudsman.org.uk.

Applicants must be 21 or over, terms and conditions apply, guarantees and indemnities may be required. We are registered with the Office of the Information Commissioner (No. ZB989798).