Privacy Policy
Privacy Policy
1. Purpose
a. The purpose of this policy is to outline how we use your data, how it's protected, how long it's stored for and more.
b. Whoosh Car Finance Limited uses the trading name of Whoosh Car Finance. This policy covers all aspects of our business and how your data will be used across the business.
c. As a vehicle finance broker and lead generator, the main purpose of us obtaining your information is to introduce you to one of our finance partners, who will try to secure you an acceptance.
d. If at any time, you have any questions regarding how we use your information or this policy, please use the below details to contact us –
● Telephone: 01942 946666
● Email: admin@whooshcarfinance.co.uk
● Address: Unit 2, 30 Broughton Street, Cheetham Hill, Manchester, M8 8NN, United Kingdom
● FAO: Sahil Puri - Director
e. Please note that for the purpose of holding personal data, we are registered with the Information Commissioner's Office, registered number – ZB989798.
2. Why do we collect and use your personal data?
a. We collect and use your personal information in order for us to provide you with vehicle finance via our application form. We may also collect it via a contact method should you make an enquiry into our services.
b. We act as a data controller.
c. The lawful basis of which we could use your information is consent, we will not process your information without your explicit consent.
d. We gain this information by you agreeing to our terms of business and privacy policy when you make an application.
e. We kindly ask that if you do not want us, or do not consent to us using your information, you do not submit an application to us.
f. You can exercise your right to withdraw your consent at any time using our contact details listed above.
g. We will not use your data for any other purposes without informing you and gaining your consent.
h. If you make a query, the lawful basis we use to process your data is legitimate interest.
i. We also need to make you aware of the ‘Contract’ Lawful basis. Whilst you do not enter into any contracts with us, should you decide to proceed with a finance acceptance, you will form a contract with a lender.
j. By providing you with a quote, the lender can also process your data under this lawful basis.
k. The information we collect can be some or all of the following –
● Name
● Date of Birth
● Contact Information
● Residential Information
● Employment and Income Information
● Marital Status
● Vehicle Information
● Bank Details
● Marketing Preferences (should you opt in, you will have the ability to opt out at anytime, you can also contact us on the above to do so)
● IP and Cookie Information
l. We will never request sensitive information, or information that we do not require from yourself. However, if you provide us with data that is classed as a special category of data such as health information, criminal records of convictions and offences, or allegations of criminal offences, we will only process this with your permission (unless we feel the processing is necessary to protect your vital interests or if the law allows us to do so).
m. You have a right at any time to ask us to stop the processing of that specific data.
n. If you do not provide us with your data, we may not be able to provide you with our services.
o. Please note all communications with yourself will be recorded and/or saved for record.
3. What happens if I do not provide my personal information?
a. We need your personal information to process your request or finance application. If we do not collect your personal information, we will not be able to provide our services to you.
b. We will use your personal information to send you marketing communications by email about similar products and services that you may be interested in.
c. Please note that we will not send you marketing information with your consent.
d. You have the right to object to receiving marketing communication and we will give you an easy way to unsubscribe from receiving any marketing communication from us.
4. Who will we share your personal information with?
a. In order to make certain services available to you, we may need to share your personal information with third parties. We will only share personal data if we are satisfied that our partners or suppliers have appropriate measures in place to protect your information in the same way that we do.
b. We (or our finance partners) may disclose your information to:
i. Our finance partners that will provide you with finance services in connection with your application. This includes Concierge Motor Finance > https://conciergefinance.co.uk/privacy-policy/
ii. Credit Reference Agencies (CRAs) to help assess your application and verify your identity. You can contact CRA’s on the below. For further information on Credit Reference Agencies and how they will use your data, please refer to their Credit Information Notice: Credit Reference Agency Information Notice (CRAIN) | Experian
Equifax Ltd, Customer Services Centre, PO Box 10036, Leicester, LE3 4FS or call 0800 014 2955 or visit www.equifax.co.uk
Experian Ltd, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ, UK https://www.experian.co.uk/contact-us/
iii. Fraud prevention agencies to help prevent and detect fraud. The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by our finance partners and these fraud prevention agencies, can be found in the above privacy links.
iv. Open banking solutions where required by lenders for affordability assessments
v. Marketing partners for products or services relating to vehicle finance that we believe may be of interest to you
vi. Protection partners to offer you additional products such as warranty
vii. Dealerships to help find you a suitable vehicle as part of your application. In order for them to raise the necessary paperwork, our partners will need to send them your name, address and contact number. They may also liaise with them regarding any future aftersales issues where required.
viii. Technology providers including CRM systems, call recording suppliers, and cloud hosting platforms
ix. Regulators or Professional Bodies including, but not limited to, the Financial Conduct Authority, Financial Ombudsman Service, Information Commissioner's Office and HMRC
x. Professional advisors including auditors, legal advisors, and compliance consultants
xi. Law enforcement agencies where required by law or in connection with crime prevention
c. Please note we as a company do not share your data outside of any EEA state. We ask you to ensure you are aware of how the above companies share and use your date, so you are fully aware.
d. We complete due diligence on any third party with whom we work with to ensure they comply with GDPR and are happy to provide further information or answer any questions you may have.
5. How long will we store your personal information?
a. We will store your personal information for up to six years on our CRM systems. We are committed to ensuring your data is kept secure so review our security systems on a regular basis.
b. This is to enable us to refer to our records should we be required to for the purpose of regulatory or lawful reasons.
c. If you do not object to receiving marketing communications from us, we will store your personal information for marketing purposes until you unsubscribe from receiving marketing communications from us.
d. Please note that some of your information may be included in information used for accounting purposes. Where this is the case this information is kept for 7 years as per our legal requirements.
e. Once this time period has ended, your information will be confidentially destroyed and removed from all systems and records.
6. What are your rights to your personal information?
a. Under Data Protection Law, you have certain rights when it comes to your data that we need to make you aware of. We have detailed these rights below.
Right to access
You have the right to request copies of the personal information we hold about you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.
Right to erasure
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed, if we are able to do so with still abiding by law.
Right to restrict processing
You have the right to request that we restrict how we use your personal information.
Right to object
You have the right to object to the collection and use of your personal information at any time.
Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible
format such as Excel or Word.
Right to be informed
You have the right to be fully informed regarding your information throughout our whole journey
Rights in relation to automated decision making and profiling.
If a decision has been made electronically, you have the right to contest this decision.
7. How can I exercise my rights in relation to my personal information?
a. You can exercise all of your rights by contacting us on any of the above contact details.
b. Please note that as a regulated firm, in addition to GDPR and Data Protection Laws, we are also required to abide by other regulations and laws.
c. Due to this, we may not be able to fully act on your requests; however where these exemptions apply, our team will fully explain why we are limited to act on your request, or how we have partially acted on your request.
8. How do I lodge a complaint about the use of my personal information?
a. You can lodge a complaint with us directly by contacting us on one of the above contact details.
b. You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO).
c. The ICO is the regulator who makes sure that we use your personal information in a lawful way.
d. You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.
9. Cookies
a. Our site may operate cookies and it's important for us to make you aware how these are used so please do ensure you are aware of our Cookies Policy which can be found on our site.
b. You will be asked if you agree to these cookies when using our site, you have the right to refuse these Cookies.
10. Review
a. This policy will be reviewed on at least an annual basis and was last updated in February 2026.
b. Any updates will be reissued as soon as is physically possible with the approval of our Director and Senior Management team.